How to get a refund from Avianca Airlines?

Flight journey is not always fun; sometimes, passengers must cancel their flights due to unavoidable circumstances and request a refund. The process can be hectic, but that’s not true with Avianca Airlines. Requesting a refund is as easy as booking a flight online at Avianca Airlines. You must only consider reading their Refund Policy before requesting a refund to see the rules applicable to your current situation so that you can conveniently request a refund under any circumstances. To gather more information, you must read the segment below.


Avianca Airlines Refund Policy:

  • You are eligible for a full refund if you cancel your Avianca Airlines refundable ticket within 24 hours of booking and seven days before the travel date.

  • You must pay the cancellation charges if you are willing to cancel your refundable ticket after 24 hours of booking, and the remaining amount is refundable.

  • You are eligible for a Travel Credit instead of a refund if you cancel your non-refundable ticket within 24 hours of booking and seven days before the travel date.

  • You will not receive any refund if you cancel your non-refundable ticket after 24 hours of booking.

  • You will get a full refund post-cancellation if your Avianca Airlines flight gets delayed for more than 4 hours.

Reasons for a Full Refund at Avianca Airlines:

  • You can appeal for a full refund if you can’t travel due to medical conditions or have flight insurance.

  • You are eligible for a full refund if your flight is canceled due to critical weather conditions or Air Traffic changes.

  • You are eligible for a full refund if your flight gets canceled due to Operational reasons like a mechanical problem in the Aircraft, airline strike, insufficient staff, sick crew member, etc.

The process to request a refund at Avianca Airlines:

In order to get a refund from Avianca Airlines, you can use the methods below to complete the process smoothly and that too in the shortest possible time.

Method 1: Online

You can request a refund online at Avianca Airlines by filling out a Refund Form on their website. It is efficient as you can do it anywhere by replicating the steps described below.

  • Open the website www.avianca.com 

  • Hit the Menu logo at the top right corner.

  • Select the Refunds option under Your Bookings section in the dropdown menu.

  • Enter the Booking Code, last name, payment mode, and Reason for Refund on the following page to submit the request.

  • Your refund request is processed successfully, and the refund amount will be reflected in the source account within seven business days.

Method 2: Calling a representative

You can also refund Avianca Airlines flight tickets by calling their customer care number at (+001)800-284-2622 / +1 802 304-5760 and choosing the refunds option. Share your booking details with the representative so that they can verify your details. They will initiate the Refund after verification, and you will get the amount in your account within seven business days.

Hence, the abovementioned ways can help you to request a refund at Avianca Airlines. However, you can also request a refund by visiting their booking office at your nearest airport by sharing your booking details with the representative at the counter.

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