Policies, Terms, and Conditions of Avianca Airlines

Get to know about Avianca Airlines Policies & Terms and Conditions
Avianca Airlines is based in Colombia and is the country's biggest carrier. It is acclaimed for its top-notch services. Avianca also has specific policies, rules, and regulations that govern its flight operations like every other airline. Every customer and passenger has to abide by its policies. If you are unaware of Avianca Airlines baggage policy, cancellation policy, etc., go through the following article. You will get to know about its different policies and terms and conditions.

What is the baggage policy of Avianca Airlines?
Baggage is a significant part of traveling. To have a smooth and memorable experience, it is necessary to carry essential things. Avianca completely understands this and thus has developed a comprehensible and flexible baggage policy. It is mentioned in the given points. Thoroughly read all the points to get a better understanding.

  • Avianca allows its passengers to take carry-on baggage with a maximum weight limit of 10 kilograms and dimensions of 25*35*55 centimeters.
  • Carry-on baggage must be placed in the overhead storage bin or underneath the seat in front of the passenger.
  • Passengers can carry personal items such as a purse, diaper bag, laptop bag, etc., for free. The maximum dimensions should be 25*35*45 centimeters.
  • Personal items exceeding the permitted dimension limit are considered checked baggage and are supposed to be paid for.
  • Avianca allows checked baggage per passenger of a maximum weight of 50 lbs in economy class and 70 lbs in business class. The size limit is 158 centimeters.
  • Any checked baggage exceeding the permitted size and weight limit is considered overweight or excess baggage and must be paid for. 

What is the cancellation policy of Avianca?
Just like baggage policy, Avianca has a specific cancellation policy. Go through the following points to learn about them.

  • Avianca's 24-hour cancellation policy lets customers cancel their booking free of cost if they do so within 24 hours of making the purchase, provided the departure is beyond 7 days.
  • The 24-hour cancellation policy is not applicable if the departure date is within 6 days. It is also not applicable to tickets booked through a third-party agent.
  • Outside the 24-hour risk-free period, passengers have to pay the Avianca charge to cancel a flight that depends upon different factors.
  • Only passengers who have purchased their tickets through the website or customer service are allowed to make cancellations.
  • If the airline cancels your flight, no cancellation fee is applied.
  • Passengers canceling their flights 30 minutes before departure have to pay the whole booking amount as a cancellation fee.

How do I get help from Avianca customer service?
Are you facing any problems with Avianca Airlines? Stop stressing, as you can easily get in touch with Avianca Airlines customer service and get assistance. You can call its official helpline number, 1 (800) 284-2622/1 (802) 304-5760. You will hear an automated IVR menu after making the call. The options of the IVR menu are as follows-

Press 1 to continue in English.
Press 2 to make new flight reservations.
Press 3 to cancel or change an existing flight.
Press 4 for seat-related issues.
Press 5 for other general inquiries.
Press 6 to speak to an agent. 

Ensure that you tap the correct key after listening to the IVR menu. You will soon get connected with an executive who will listen to your issue and provide an appropriate solution.

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